Refund policy

RETURN AND REFUND POLICY

At HAVEN SkinCo, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.

RETURNS

For hygiene and safety reasons, opened or used skincare and cosmetic products are generally not eligible for return or exchange.

We accept returns only for products that are delivered damaged, defective, incorrect, or materially different from the product ordered, subject to verification.

If you receive a damaged, defective, or incorrect product, please contact us at thehavenskincare.in@gmail.com within 48 hours of delivery. Please include your order number and clear photographs or video of the product, packaging, shipping label, and the issue.

The product may be required to be returned to us for inspection before a replacement or refund is approved.

REFUNDS

If your return is approved, we will provide a replacement or refund, as applicable. Refunds will generally be made to the original payment method used for the order.

Approved refunds will be processed within 14 days, subject to the payment provider and banking timelines.

NON-RETURNABLE PRODUCTS

Opened, used, altered, damaged after delivery, or otherwise compromised products are not eligible for return unless the issue is due to a manufacturing defect, incorrect product, or damage during delivery.

ORDER CANCELLATION

You may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may not be possible.

If an order cannot be fulfilled and is cancelled by HAVEN SkinCo, any payment received for the cancelled order will be refunded to the original payment method.

RETURN SHIPPING

Where a return is approved because the product was damaged, defective, incorrect, or materially different from what was ordered, HAVEN SkinCo will provide appropriate instructions regarding return shipping.

For any return not covered by this policy, return shipping costs may be the responsibility of the customer.

CONTACT

For return or refund requests, please contact:

Email: thehavenskincare.in@gmail.com

Please include your order number and details of the issue so that we can assist you promptly.