Refund Policy

Refund & Return Policy

At HAVEN Skinco, we want you to receive your order safely and in good condition.

Damaged, Missing, or Incorrect Products
If your order arrives damaged, defective, tampered with, or you receive an incorrect product, please contact us at thehavenskincoare.in@gmail.com as soon as possible. Please include your order number and clear photographs/videos of the package and product so that we can investigate and provide an appropriate resolution.

Returns
Because our products are skincare products, we generally do not accept returns of products that have been opened or used, for hygiene and safety reasons.

If a product is delivered damaged, defective, or incorrectly, HAVEN Skinco may provide a replacement or refund after reviewing the case.

Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order. An order that has already been processed or shipped may not be cancellable.

Refunds
Where a refund is approved, the amount will generally be returned through the original payment method. Processing time may vary depending on the payment provider or bank.

Contact Us
For refund, return, replacement, or order-related queries:

Email: thehavenskincare.in@gmail.com
Business: HAVEN Skinco
Address: First Floor, Shop No. 10, Sunny Urban Homes, Sunny Urban, Kharar, Aujala, Mohali, SAS Nagar, Punjab – 140301, India

HAVEN Skinco reserves the right to review each return/refund request individually and may request supporting evidence where necessary.